Privacy Policy

Vortex Terms of Use & Privacy Policy


You are on the website of the Vortex Services Trade, Blažićevo B 32, 51000 Rijeka, OIB: 31242047860 (hereinafter: Vortex). By consuming the content contained on this site as well as the services belonging to this domain, it is considered that as users at all times you know and fully understand and accept these Terms of Use. Therefore, please read carefully the following notices that will give you an insight into how to use our website.

Vortex disclaims all liability that may arise in any way or connection with the use of this website, as well as for any actions of the user resulting from the use or misuse of its content and for any damage that may occur to the user or a third party in connection with using or abusing the use of the content of this website.

This website also contains links to other websites created by third parties, over which Vortex has no control, therefore disclaims any responsibility for the accuracy, completeness, and availability of content on websites created by third parties. Please check their privacy policy before leaving any personal information on this site.

Vortex reserves the right to change the appearance and content of its websites as well as all services and subpages that are an integral part of it, without prior notice and is not responsible for damages caused by these changes.

Any changes and amendments to these Terms of Use will not be valid if they are not published by Vortex on this website. Any changes published in this way immediately become valid, and any further use of these websites and the offered web services will imply your acceptance of the amended provisions.

Intellectual property

The content on this website is the intellectual property of Vortex and its partners and may not be reproduced, distributed, or used in any way for commercial purposes without the express consent of Vortex or in any way that may cause damage to Vortex or any third party.

The content published on our website may be used exclusively for the individual needs of users (for information purposes and personal or non-commercial purposes) while respecting all copyrights and proprietary rights and the rights of third parties, or by specifying the author and link to the original page: www.vortex-cro.com

It is strictly forbidden to publicly display, publish, transmit, modify, reproduce, participate in the transmission or sale, distribute, copy, upload, and any other use of content from this site or part thereof and select and adapt their content without express written permission Vortex and other copyright owners. If such permission is granted, it is not permitted to delete or modify existing copyright-related information.

Any unauthorized use of the content of this website is considered copyright infringement.

If the user believes that there has been a copyright infringement on our site, he is obliged to inform Vortex using the e-mail address: info@vortex-cro.com.


We believe that the protection of your privacy and your personal information is an important matter that we pay attention to in all our business relationships. We respect the confidentiality of your personal data and always act per the provisions of the law governing the protection of personal data and the provisions of this Privacy Policy.

Vortex Services Trade, Blažićevo B 32, 51000 Rijeka, OIB 31242047860 (hereinafter: “Vortex“) as a responsible trade takes care of your privacy and protection of your personal data. For this purpose, we have adopted this Privacy Policy to inform you about the ways of collecting and processing personal data.

1. Scope of this Privacy Policy

This Privacy Policy is intended to inform you about how Vortex Crafts uses personal data for services, which information about users of our/our websites, online applications or our mobile platforms (“online services”) collects and evaluates and later uses, transmits to third parties or handled in any other way.

This Privacy Policy applies to Vortex Services Trade. It does not apply to online services operated by third parties.

Our site may contain links to other websites that Vortex does not manage and for which it is not responsible. We suggest that you review the privacy policies of such sites to learn how they collect and process your personal information.

2. Data collection

2.1. The information you provide

As a rule, the disclosure of personal data is not required to use our online services. If personal data (name, postal address, or e-mail address) is collected through our online services, this is done voluntarily to the possible extent. For example, if you want to receive the Newsletter offered on our website, we need your e-mail address, as well as information that allows us to verify that you are the owner of the specified e-mail address.

2.2. Automatically collected data

For data security reasons and to optimize user accessibility, we also collect non-personal information regarding the use of our online services. For example, it stores the Internet browser you use, the operating system, the domain name of the website you last visited before accessing our website, the number of visits and the average time spent on our website, as well as the pages you accessed.

Such automatically-collected data is not linked to data from other sources. However, we reserve the right to retrospectively verify such information in case that we are warned of specific indications of illegal use.

2.3. Cookies and web-beacons

A cookie is a small text file that a network site stores on your computer or any other device, with information about your navigation on that web page. Cookies are necessary to make browsing easier to customize and not damage your computer.

Although the Policy uses the general term “cookies” because they are the main way of storing data used by this network site, the browser’s “local storage” space is used for the same purposes as cookies. All information in this section also applies to this “local storage”.

Our online services use so-called browser cookies and web beacons. Cookies do not cause damage to your computer. These are small configuration settings files that help us make our online services more user-friendly, efficient, and secure. Furthermore, cookies are used to introduce certain user functions.

Cookies are a necessary part of the way our website works. The main purpose of our cookies is to improve your browsing experience. For example, they are used to remember your personal preferences (for example, country) as you browse the site and on future visits. The information collected by cookies also allows us to improve the site by estimating the amount and patterns of use, the suitability of the site to individual user needs, faster searches, etc. Sometimes, if we have obtained your consent in advance, we may use cookies, tags, and similar tools to obtain information. We show you, either from our site or third-party sites or in any other way, ads based on an analysis of your site browsing habits.

The information stored in cookies is used exclusively by Vortex, other than those described below as “third-party cookies”, and is used and managed by external legal entities to provide the services we request to improve our services and user experience when browsing our website. These “third-party cookies” are mainly used to obtain access statistics.

Our online services typically use “session cookies” that are automatically deleted when the browser is closed. Occasionally, our online services also use “persistent cookies” that remain on the device until they expire or are manually deleted. The latter allows us to recognize your browser on your next visit. Details about “third-party cookies,” that is, third-party cookies, such as Google Inc. look in the privacy policies of such providers.

You can restrict, block or delete cookies from this website at any time by changing the configuration of your browser using the steps below. Although the settings are different in each browser, cookies are usually configured in the “Personal Settings” or “Tools” menus. For further details on the configuration of cookies in your browser, please see the “Help” menu in the browser itself. If you generally want to know more about cookies and how they work, you can find out more at www.allaboutcookies.org and www.youronlinechoices.eu

You can customize your browser or the privacy settings of your mobile devices to notify you each time a cookie is sent to your device so that you can decide on a case-by-case basis whether to allow a cookie. You can also disable the acceptance of cookies, only in certain cases or by default, and activate the automatic deletion of copies every time you close the browser. However, you should keep in mind that some features of our online services may not be fully available if you disable cookies.

Furthermore, we also use web beacons, also called page tags, to analyze the performance of our websites or newsletters. For example, our Newsletters and HTML e-mails may contain a web beacon that determines whether an e-mail or an Internet link transmitted by e-mail, has been opened. Such information helps us improve our email service and improve the customization of our content to the needs of users. Deleting an e-mail also deletes the web beacon. Our usual text e-mails do not contain web beacons.

2.4. Web analysis

For continuous functional optimization and maximum user accessibility, some of our online services use the network analysis services and social network add-ons listed below. The data used for this purpose is exclusively non-personal.

Using the site www.vortex-cro-com

Vortex is the owner of the website www.vortex-cro.com. When you visit it, we automatically collect certain data and statistical information via our Internet servers or “cookies”. Examples of information about your use of the site include the most visited and viewed pages and links on our website, time spent on the site, the most popular keywords that lead users to our site, your IP address, information collected through cookies, your device data such as settings hardware, system activities, types of browsers, etc. The purpose of such processing is to edit our pages in a way that is as efficient and simple as possible for our visitors, or to adapt them to your needs.

For data collection, Vortex uses:

  • Google Analytics
  • Google AdWords Remarketing
  • Facebook Pixel

Social networks

Facebook: Facebook pages (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA) are embedded on our site. You can recognize Facebook add-ons by the Facebook logo or the “Like” button.

If you visit our website with such an add-on, your browser establishes a direct connection with Facebook’s servers. Facebook uploads the content of the plugins directly to your browser and uploads it to the website. Through this plugin integration, Facebook receives information that you have accessed the appropriate page of our network destination. If you have a Facebook account, are logged in to Facebook while visiting our website, or store Facebook cookies on your computer, Facebook may assign a visit to your Facebook account. If you interact with add-ons, for example, by clicking the “Like” button or leaving a comment, the relevant information is sent directly from your browser to Facebook, where it is stored, and – depending on your Facebook profile settings – can be displayed on your Facebook profile. If you do not want Facebook to save this information, log out of Facebook before visiting our website, or delete Facebook cookies.

Facebook-Plugins (“Share Button”): You can recognize the add-ons of Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, by the Facebook logo or “share button”. To view Facebook add-ons, please click on the following link: https://developers.facebook.com/docs/plugins/page-plugin/. When you use our online services, the plugin establishes a direct connection between your browser and the Facebook server. So, Facebook has been notified that you use our online services with your IP address. When you click on the Facebook “Share Button” while logged in to your Facebook account, you can put a link to the content of our online services on your Facebook profile. Facebook can then link the use of our online services to your account. We would like to point out that we, as a network service provider, have no knowledge or control regarding the content of the transmitted data and their use by Facebook, nor are we responsible for the actions of Facebook. For more information about the purpose and scope of data collection, further processing, and use of data by Facebook, as well as your associated rights and settings options to protect your privacy, see Facebook’s privacy policy. If you do not wish to allow Facebook to connect the use of our online services to your Facebook account, log out of your Facebook account.

Instagram: There are Instagram social network plugins on our site (Instagram LLC, 1601 Willow Road, Menlo Park, California, 94025, USA). Instagram plugins recognize you, for example, when using an Instagram camera.

If you visit our site with such an add-on, your browser establishes a direct connection with Instagram’s servers. Instagram sends the content of the plugins directly to your browser and includes it on the website. Through this plugin integration, Instagram receives information that you have accessed the relevant page of our online destination, even if you do not have a user profile on Instagram, or if you are not currently logged in to Instagram. This information (including your IP address) is sent directly from your browser to an Instagram server in the US and stored there. However, if you are logged in to Instagram, Instagram can immediately assign your visit to our page or click the “Instagram” button directly to your Instagram account and this information can also be displayed to your Instagram contacts. For more information on the scope and use of Instagram data and related rights, go directly to Instagram Help.

YouTube: We have implemented components from YouTube on our website for further marketing purposes, such as a better reach of a specific target group, increased visibility, image creation, user data, and branding of our society, all as a legitimate interest within the meaning of Article 6 (1). point (f) of the GDPR. YouTube is operated by Google, i.e. YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube is an online video portal that allows video publishers to post videos for free, and other users can view, rate, and comment on them, also for free. YouTube allows the publication of all types of videos, which means that full movies and TV shows, as well as music videos, announcements, or videos created by the users themselves, can be accessed through the Internet portal. When you use one of our online services equipped with YouTube, a connection is made to the YouTube servers, and information about the network services you use is transferred to the YouTube server. If the person visiting our channel is also logged in to YouTube, YouTube recognizes which particular page of our website the person has visited by referring to the page containing the YouTube video. This information is collected by YouTube and Google and linked to the appropriate YouTube account of the respondent. YouTube and Google receive information through the YouTube component that a respondent has visited our website whenever a respondent is logged in to YouTube at the same time as they visit our website, regardless of whether or not the said respondent clicks on the YouTube video. If the respondent does not want this information to be transferred to YouTube and Google, he or she may prevent the transfer by logging out of their YouTube account before visiting our website. For more information on the use of user data on YouTube, please see the YouTube Privacy Policy.

Google Maps: To view maps, maps, etc. We use maps from Google Maps (Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA). If you use this platform, you will be directly connected to Google’s servers, and you will transfer the data, IP address, location data, and all other data to Google. By using this service, you automatically accept Google’s data policies.

Using Google Analytics

This website uses Google Analytics features for web analytics. Google Analytics Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA, uses the so-called cookies, ie text files stored on your computer to analyze your use of our online services. As a rule, data about your behavior as a user, collected by a cookie, is transmitted to a Google server in the USA and stored there. If you activate IP anonymization in-network services, Google will shorten your IP address in the Member States of the European Union and the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the US and will be truncated there. On behalf of your network service provider, Google will use this information to evaluate your use of the online services, compiling reports on these activities, and providing other services to website operators relating to your use of online services and online activities. The IP address that your browser transmits within Google Analytics will not be associated with other data held by Google. You can prevent cookies from being stored by selecting the appropriate setting in your browser. However, in this case, you will not be able to take advantage of all the features of our online services. Furthermore, you can prevent the collection of data generated by cookies and their use by Google by downloading and installing a browser add-on available at (https://tools.google.com/dlpage/gaoptout?hl=en_US). For detailed information on the terms of use and privacy policy, see the section https://support.google.com/analytics/answer/4597324?hl=en.

Remarketing / Retargeting

This website uses so-called “retargeting tags”. The “retargeting” tag is JavaScript program code, which is found in the source code of this website. When a user visits one of the pages containing the retargeting code, the online advertising provider (e.g. Google) places a cookie in the user’s Internet browser and then links that user to the corresponding list of retargeting audiences. This cookie is used to launch retargeting campaigns (“Interest-Based Advertising”) on other websites.

These are the services of Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, hereinafter “Google”). Google uses cookies stored on your computer to analyze the user’s use of the website. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google then shortens the IP address by the last three digits in its records, so that further use of that IP address is no longer possible. Google complies with the US Safe Harbor Privacy Policy and is registered with the US Safe Harbor Program of the Department of Commerce. Google will use this information to evaluate your use of the website, compiling reports on website usage for website managers and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Third parties, including Google, place ads on websites on the Internet. Third parties, including Google, use stored cookies to serve ads based on previous user visits to this website. Google will never associate your IP address with other data on Google. Data collection and storage can be canceled at any time, which will affect the future.

Email Newsletter

You can subscribe to our newsletter via our website. For this, we need your email address and your statement that you accept the newsletter. We process and use additional information about the company, address, and areas of interest to send the requested information. They will not be passed on to third parties. You can refuse your consent to the storage of data, the use of your e-mail address for the need to deliver the newsletter at any time – you can do this via the link in each newsletter. In this case, we will immediately delete your newsletter delivery information.

We use the MailChimp system (trademark of Rocket Science Group, LLC, 675 Ponce De Leon Ave NE 5000, Atlanta, GA 30308, USA) to distribute the newsletter. MailChimp is adapted to the Privacy Shield data protection agreement and must adhere to EU privacy rules. MailChimp Privacy Policy.

MailChimp will use your information only for newsletter delivery, delivery evaluation, and service improvement. MailChimp will not contact you directly or use your information. They will not be passed on to third parties. The information used by MailChimp includes a “web beacon” that sends information to MailChimp about opening a newsletter and/or activating links within the newsletter. In this process, information about your Internet browser, your IP address, and your location will be sent to MailChimp.

Also, note that there is a possibility to use the electronic platforms and websites listed in this section 2.4. Your data is stored and processed in countries where the same level of personal data protection is not ensured as in the European Union, including but not limited to the United States.

3. Use of personal data

3.1. Collection and processing of personal data

We collect personal data only when you make them available to us, e.g. as part of registration, by filling out forms or sending e-mails, as part of ordering products or services, sending inquiries or requests related to our products or services, and in similar situations in which you have chosen to provide us with information. The database and its contents remain in our company and with the processors and servers who act on our behalf and are responsible to us. We will not pass on your personal data in any form to third parties (either directly or through a representative) unless we have obtained your consent or there is a legal basis for the same. We will retain control and responsibility for the use of any personal information you share with us.

Providing, improving, and supporting our online services: This includes data analysis, identification of usage trends, as well as calculations and statistics on usage patterns. Personal data processed to provide and improve online services is stored for 1 year.

Marketing: Your personal information will only be used for marketing purposes, such as surveys, sweepstakes, or other advertising campaigns if you have agreed to such use. In this case, your data will be stored for 2 years, unless for other reasons it is legally permitted to store it for a longer period. Your consent to the use of personal data for marketing purposes may be withdrawn at any time. See point 5 for details.

Sending the Newsletter by e-mail: If you fill in the web registration form for our Newsletter, we use the information you have provided to us exclusively to verify that you own the specified e-mail address and want to receive the Newsletter, then to compile a list of e-mails we will also send a Newsletter to analyze the use of our Newsletter. In this case, your data will be stored for 2 years after the termination of the subscription, unless for other reasons it is legally allowed to store for a longer period. We will only use your information for other purposes if you have agreed to such use.

Ordering reports or other information materials: If you order reports or other information materials from us, we use the personal information you provide exclusively to process your order and will later be stored for a maximum of 1 year after the last shipment. To execute orders, we may use the services of third parties to whom we provide your information solely to execute your order. For further purposes, we only use personal data that you have provided to us if you have given us your consent.

Using the contact form: If you use the contact inquiry form, the information provided in the contact form, including your contact information, is used to process the request and stored for later use if additional questions arise. If necessary to process your request, we may also transfer your personal information to the third parties involved. Your personal data will be stored during the processing of the inquiry and for a maximum period of 2 years unless for other reasons it is legally permitted to store for a longer period.

Recruitment: Job applications contain personal information (e.g. Curriculum Vitae, contact information, etc.). We may use such personal information within the Vortex service business (see point 4) to decide whether to offer the candidate a position or respond to the application letter. Only if you have explicitly agreed, we store the data for a maximum period of 3 years after the last contact (unless for other reasons it is legally permissible to store it for a longer period) for possible later consideration.

Business cooperation with Vortex: If you are our business partner or have another contractual relationship with us, we process your data we need for the conclusion, implementation, and execution of our contractual obligations. We process personal data of natural persons to whom we have contractual obligations, which may include personal data such as name and surname, address, OIB, and contact information. Providing your personal data in this case is a necessary condition for a contractual relationship. We store the data for the duration of our cooperation as well as after the expiration of the same in the period required by our legal obligations.

Execution and management of the contract: For the execution of incoming orders (especially orders for materials), we use the services of third parties to whom we transfer your data solely to execute your order. In connection with such transactions, you may be contacted through customer satisfaction surveys or for market research purposes. If you ask us not to use your information for further contacts, we will certainly respect your wish.

Protection of Rights and Property: If we have reason to believe that the rights and property of Vortex Services and its suppliers and customers or third parties have been or may be infringed, we may use and transfer your personal information to protect such rights and/or such property. Furthermore, we reserve the right to disclose your personal data, provided that such disclosure is required by law or by order of the competent authorities, to protect the regular procedure per the procedure stated on our website, and to protect the above rights.

Data Clearing and Consolidation: From time to time, the personal information you provide may be verified or consolidated with (i) data from our existing registries (online and offline), (ii) data taken from legal ancestors, or (iii) data from other sources.

4. Transfer and disclosure of your personal information

Depending on the type of service you have requested (eg callback, ordering, request for services, information, etc.), your data may be exchanged with third parties involved in the execution of the order (eg postal companies, banks, etc.). We may also be required to disclose personal information to comply with legal requirements or to enforce certain rights and agreements.

  • Data transfer to third parties: We work with external service providers (eg forwarding agents) to execute certain orders and to provide certain services. Such service providers may not use or transmit data collected and processed by us, for any purpose other than to execute Vortex Service Trade orders.
  • Compliance with laws and similar obligations: We will transfer your personal information to: (i) comply with legal obligations or comply with the law, regulation, public authority order or mandatory measures, (ii) detect and prevent security threats, fraud or other malicious activities, (iii) protect and/or enforce the rights and assets of Vortex trades for services or third parties and (iv) protect the rights and personal security of our employees and third parties.

5. The right to information, the right to withdraw and delete your personal data

At any time you can:

  • request access to your personal data and request an update of personal data;
  • request that we provide you with additional information on how we use your information;
  • receive personal information about you that you have provided to us in a structured, commonly used and machine-readable format and, where technically possible, transfer this information to another controller without hindrance if the processing of your data is based on your consent and is carried out on an automated basis;
  • request the deletion of the user’s personal data. Because users may only request the deletion of their personal information, for the protection of users we may ask you to verify your identity before making a request;
  • in cases where the processing is based on consent, withdraw your consent with effect in the future to stop such specific processing. Withdrawal of consent shall not affect the lawfulness of processing based on consent prior to its withdrawal;
  • request a restriction on the processing of your personal data;
  • object to any processing based on our legitimate interest, unless the reasons for carrying out such processing are stronger than the right to the protection of personal data.

You have the right to request written information about your personal data that we have stored, or to request access to personal data relating to you as a respondent. Furthermore, in connection with the use of your personal data, you have the right to rectify, delete, suppress or restrict processing, as well as the right to complain with the data protection officer. Please direct such requests, as well as any other questions, to the contact point listed in point 7.

If you have subscribed to our Newsletter, you can unsubscribe by clicking on the unsubscribe link in the Newsletter or by sending a request to the e-mail address: info@vortex-cro.com. Furthermore, in any case, when your personal data is processed based on voluntarily given consent, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before it is withdrawn.

6. Data security

Vortex uses a wide range of data security measures to ensure the confidentiality and integrity of your personal information. However, given the nature of the Internet, we would like to draw your attention to the fact that there may be security flaws in the transmission of data over the Internet (eg. communication by e-mail) and that complete protection of data from access by third parties is not possible. Vortex uses technical and organizational security measures to protect your data. Any personal data you make available to us in the transfer will be encrypted via algorithms to maximize the security of our site, and to avoid misuse of data by third parties. Our security measures are continuously improved per technological developments.

7. Contact

In case of any questions related to the processing of your personal data and the exercise of rights, you can contact our data protection officer via contact.

Processing Manager: Vortex Services Trade

Address: Blažićevo B 32, 51000 Rijeka

Phone: +385 95 585 6479

Email: info@vortex-cro.com

8. Confidentiality and access to data

This statement commits to Vortex Services. that under EU Regulation 2016/679 on the protection of individuals concerning the processing of personal data (Regulation) it will preserve the confidentiality of all personal data to which it has the right and authority to access, and that we will use the same personal data exclusively for a specific (prescribed) purpose.

9. Data confidentiality

We want to make it clear that when you visit this site, your personal information remains confidential unless you wish to disclose it voluntarily. We undertake not to disclose, sell or transfer to other parties the information we have received (except in cases prescribed by the Regulation).

Changes to our Privacy Policy

In the event of a change to our privacy policy, we will notify you on this page and update the date of the change to the privacy policy below as follows.

This privacy policy was last updated on May25th, 2021.

Answering your queries

Vortex pays special attention to the users of our products and services. Your loyalty is extremely important to us and for that purpose, we encourage you to communicate with us.

You can contact us by phone at 095 585 6479 or by e-mail at info@vortex-cro.com. If you contact us, it is possible that, based on your inquiry representing your consent, and in the event of a complaint, based on our legitimate interest, we will process your personal data in order to:

  • respond to your inquiry;
  • process a possible complaint and take the necessary actions;
  • give you information about our products, services, or sweepstakes.

For the stated purposes, we process your personal data that you provide to us on that occasion, and these are in particular your name and surname, telephone number, address, e-mail, date of the inquiry, and the nature of the inquiry. The period of storage of your personal data depends on the nature of your request that we process while there is a purpose for the same.

The Croatian Personal Data Protection Agency, Selska cesta 136, Zagreb, azop@azop.hr, tel: 01 4609-080, is responsible for supervising the processing of personal data in the Republic of Croatia, and accordingly, the respondent complains about the violation of the rights guaranteed by these regulations. submitted to the said body.